Ask Sofia Alerts: text messaging terms

Ask Sofia is software made by CondoGrid, Inc. Ask Sofia Alerts is the text message programme CondoGrid, Inc. runs for the people who have an Ask Sofia account: short notifications about their own account, sent only to people who ticked a box asking for them.

This programme has one purpose. Every message on it is a notification about the recipient’s own account. No marketing, promotional or sales message is ever sent on it, and there is no marketing option on its consent box.

Who receives these texts

• People with an Ask Sofia account who turn on “Text me alerts” in their account settings.

Marketing texts about Ask Sofia are a separate programme, Ask Sofia Updates, with its own box on the asksofia.io demo form and its own terms. Agreeing to one is not agreeing to the other.

Nobody else is texted under this programme. It is not used to message buyers, brokers, or anyone who has not asked for it themselves.

What you receive

Notifications about your own Ask Sofia account, and nothing else:

• A new lead came in.
• A visit was booked, moved or cancelled.
• Someone asked to speak to a person.
• Your account or a payment needs your attention.

How you opt in

By ticking the “Text me alerts” box in your Ask Sofia account settings, which is unchecked by default and never required. It is a single box for a single purpose, and it is the only way to join this programme. See how people agree to receive these texts for its exact wording. Consent is not a condition of buying or using Ask Sofia.

Frequency and cost

Message frequency varies with your account: a busy sales team may receive several alerts a day, a quiet one none. Message and data rates may apply.

Stopping and help

Reply STOP to any message and the texts stop; you get one message confirming it and nothing after that. You can also turn “Text me alerts” off in your account settings. Reply HELP for help, or email hello@asksofia.io. Mobile carriers are not liable for delayed or undelivered messages.

Your information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Your number is given only to the providers that deliver the messages, who may not use it for anything else. See our privacy policy.

Consent is for this programme only

Agreeing to Ask Sofia Alerts covers these alerts and nothing else. It is not bundled into any other agreement, it is not part of buying or using Ask Sofia, and it is not consent for any other company to text you. Consumer data and opt-in information are never bought, sold or shared with third parties or affiliates.

Who sends them

CondoGrid, Inc., Miami, Florida. Ask Sofia is a product of CondoGrid, Inc.