Privacy policy

Last updated October 29, 2026

Ask Sofia is made by CondoGrid, Inc. This policy explains what information we collect through this website, asksofia.io, through the Ask Sofia Alerts and Ask Sofia Updates text message programmes and through the WhatsApp conversations Ask Sofia handles for property developers, and how we use it.

What we collect

  • Demo requests. When you book a demo you give us your name, work email, company and, if you choose, your phone number, the name and website of the project you have in sales, and a message. If you tick the optional Ask Sofia Updates box, we also keep the wording you agreed to and the date.
  • Technical data. Our hosting provider records standard request information such as IP address, browser and pages requested, to keep the site running and secure.

This website does not use advertising or analytics cookies.

How we use it

We use your demo request to reply to you, arrange and prepare a demo, and follow up about Ask Sofia. We do not sell your information.

Who handles it for us

  • Netlify, which hosts this website.
  • Supabase, which stores demo requests.
  • Resend, which delivers the email that tells our team about your request.

How long we keep it

We keep demo requests for as long as we need them to talk with you about Ask Sofia and to keep a record of those conversations. You can ask us to delete your information at any time.

Your choices

You can ask to see, correct or delete the information you gave us by emailing hello@asksofia.io.

Text messages (Ask Sofia Alerts and Ask Sofia Updates)

CondoGrid, Inc. sends text messages only to people who have asked for them: users of Ask Sofia who tick the “Text me alerts” box in their own account settings. The messages tell them what has happened in their account: a new lead, a visit booked, moved or cancelled, someone asking to speak to a person, and alerts about their account and payments. Message frequency varies with account activity. Message and data rates may apply.

Separately, Ask Sofia Updates sends marketing texts about Ask Sofia (product news, demo and event invitations, offers), up to 4 a month, only to people who tick its own optional box on the asksofia.io demo form. Messages may be sent using automated technology. Message and data rates may apply. See its text messaging terms.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Your mobile number is given only to the providers that deliver the messages for us, who may not use it for anything else.

We collect your mobile number and the consent you gave, with its wording and the date, so that we can send these texts and show when you agreed to them. Reply STOP to any message to stop receiving texts, or HELP for help, or, for alerts, turn them off in your account settings. See our text messaging terms and how people agree to receive them.

WhatsApp

Property developers who use Ask Sofia can connect their WhatsApp Business account, so that Sofia, their AI sales assistant, answers the buyers and brokers who write to them. When you message a developer on WhatsApp we receive, on the developer's behalf, your phone number, your WhatsApp profile name and the messages you exchange.

  • We use them only to answer you for that developer, to book a visit if you ask for one, and to show the developer's sales team the conversation so a person can follow up.
  • The developer decides what happens to their conversations; we act for them. We do not sell this information and do not use it for advertising.
  • We message you first only with a WhatsApp template, and only if you agreed to hear from that developer on WhatsApp. Reply STOP and you will not be messaged again.
  • The providers that carry and process the conversation for us are Meta (the WhatsApp Business Platform), ElevenLabs (which runs the assistant) and Supabase (which stores the conversation).

Deleting your data

To have your information deleted, whether you requested a demo, receive our alerts or spoke with Sofia on WhatsApp, email hello@asksofia.io from the address, or with the phone number, you used. Tell us which developer you spoke with if you know it. We confirm by reply and delete it within 30 days, unless the law requires us to keep a record. You can also ask the developer directly.

Changes

If we change this policy we will update the date at the top of this page.